SHIPPING
Our shipping and handling rates were designed to be as reasonable for our customers as possible. The shopping cart will automatically calculate the shipping fees for you.
GROUND SHIPPING: Continental U.S. (48 States) Normal delivery time is 5-10 business days. (Shipping to a PO Box will be $12.95 minimum shipping fee.) .
ALASKA & HAWAII: Delivery time 5-10 business days. This includes Guam, Virgin Islands, Puerto Rico as well as US military APOs FPOs.
RUSH 2-DAY SHIPPING: Estimated delivery time 3 business days after order is processed.(Oversized and extremely heavy items do not qualify for 2-Day shipping)
COD (Cash on Delivery): We're sorry, we do not offer COD shipping at this time.
DELIVERY GUARANTEES: Under no circumstance do we guarantee shipping deliveries by a certain date. All delivery times are estimated. When placing an order, please be sure to allow enough delivery time in case delivery of your shipment is delayed.
Items marked as "may require additional shipping and handling" are bulky or heavy items which cost more to ship.
AVOID RETURN PACKAGES:
In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 25% restocking fee. To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package. Once you have been provided a tracking number, it is a good idea to keep track of your package until it reaches your door.
RETURN MERCHANDISE AUTHORIZATION
Despite all precautions, claims do arise. adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.
Any problems with an order must be reported within 10 days of receipt.
To obtain authorization to return a defective item for credit or replacement, simply call our Customer Service. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by our distributor.
- Broken quantity inner packs are not returnable.
- Sample items and other items are not returnable.*
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount. *All shipping fees are considered a used service and are non-refundable.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact our Customer Service department within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim. If replacement for a damaged item is not possible, a store credit will be applied to your account. No cash refunds will be given for damaged, defective or missing items.
*We reserve the right to update and make changes to our shipping and return policies at any time.
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